Shipping policy

1. Where We Ship

LENTO Nails currently ships to delivery addresses in the United States and Canada.

2. Order Processing

Orders are normally prepared for shipment within 3–4 business days after payment is confirmed. Business days exclude weekends and public holidays. During unusually busy periods, we will provide notice if additional processing time is required.

3. Estimated Delivery

After dispatch, estimated delivery is normally 7–15 business days. This is an estimate rather than a guaranteed delivery date. Weather, carrier operations, customs processing, peak seasons, remote destinations and other events outside our reasonable control may cause delays.

4. Tracking

When your order is dispatched, we will send available tracking information to the email address used at checkout. Tracking events may take approximately 1–3 business days to become visible after dispatch.

5. Import Duties and Taxes

Orders to the United States and Canada are sent using a duties-paid logistics service. Applicable import duties and routine customs-clearance charges are prepaid by LENTO Nails. Sales tax or other taxes shown and collected at checkout are separate from import duties.

If a carrier unexpectedly asks you to pay an import or customs charge, please contact lentonails@gmail.com before making payment so that we can review the request.

6. Address Changes

Please check your delivery address before submitting the order. Contact us as soon as possible if a correction is needed. We will try to update the address before fulfillment begins, but changes cannot be guaranteed once the order is processing or has shipped.

If a parcel is returned because of an incomplete or incorrect customer-provided address, refusal of delivery or failure to collect the parcel, we will contact you to discuss reshipment or other available options. Additional reshipment costs may apply when the cause was outside our control.

7. Marked Delivered but Not Received

If tracking shows delivered but you cannot locate the parcel, please check the delivery area, household members, neighbours, building reception or property management. Contact us promptly if it remains missing. We will help review the tracking information and, where appropriate, open an enquiry with the carrier. A delivered scan alone does not prevent us from reviewing the case.

8. Delayed or Undelivered Orders

If we cannot dispatch within the stated processing period, we will provide an updated estimate and, where required, the option to accept the delay or cancel for a refund. If an order remains undelivered beyond the reasonable delivery window, contact us so that we can investigate with the carrier and determine an appropriate resolution.

9. Order Cancellation

Cancellation may be requested within 24 hours of purchase if processing or fulfillment has not begun. Once an order has shipped, it cannot be cancelled and the applicable return policy will apply.

10. Contact

Email: lentonails@gmail.com

Usual response time: within 2 business days.