Email customer-service@lentonails.com or use our contact form. We normally respond within 2 support business days.

Customer support hours: Monday to Friday, 9:00 a.m. to 10:00 p.m., UK local time (GMT or BST, as applicable), excluding bank holidays in England and Wales.

For customer support, inspections and refund processing, a business day means Monday to Friday, excluding bank holidays in England and Wales, calculated using UK local time. Supplier preparation, dispatch, carrier transit and payment-provider posting times may follow different working-day calendars.

For full delivery, return and refund conditions, please refer to our Shipping and Delivery Policy and Returns, Replacements and Refunds Policy. Nothing in these FAQs limits your mandatory consumer rights or commitments made for earlier purchases.

Game Nail is a mixed-length arrangement combining shorter nails with longer accent nails. It is intended for customers who prefer more practical lengths on selected fingers while retaining longer decorative nails elsewhere. Please check the individual product images and size chart for the specific arrangement and measurements.

LENTO Nails is owned and operated by PASCALE TRADING LIMITED, company number 17472410, registered in England and Wales. PASCALE TRADING LIMITED is the seller and is responsible for orders, payments, customer service, returns and refunds. Please see our Contact Information for company and contact details.

Email customer-service@lentonails.com as soon as possible if you want to change or cancel an order. We will try to stop fulfillment, but changes may no longer be possible once preparation or dispatch has begun. This operational limit does not remove a statutory right to cancel or your eligibility for our published return process.

If an entire order is cancelled before dispatch, we refund all amounts paid, including original shipping and applicable refundable taxes, normally initiating the refund within 2 support business days after confirming cancellation. See our Returns, Replacements and Refunds Policy.

Email customer-service@lentonails.com immediately if your address is incorrect. A change may already be unavailable once fulfillment starts and may not be possible after carrier handover. Wait for our confirmation that the correction was successful.

Any proposed reshipment charge for a customer-supplied address error will be explained before you agree. Costs caused by our own addressing errors are our responsibility.

Check your spam folder and the email address used at checkout. If the message is missing, email customer-service@lentonails.com with your name, order email and approximate order date or order number. Do not send full payment-card numbers, security codes or passwords.

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary depending on your location, device and selected currency. Please check the options shown before completing your purchase.

A payment can fail because of billing details, bank restrictions, insufficient funds, security checks or a payment-service technical problem. Review the message shown at checkout.

If the problem persists, email customer-service@lentonails.com with the order reference if available, the approximate attempt time and the error message. Do not send full card details. We cannot identify the specific cause without checking the transaction information.

If an entire order is cancelled before dispatch, we refund all amounts paid, including original shipping and applicable refundable taxes. We also refund the original standard delivery charge when an entire order is refunded because of our error, a confirmed defect or non-delivery.

If you cancel an entire order under a statutory cancellation right, we refund the standard delivery charge paid. An additional charge for an upgraded delivery service need not be refunded where the law permits.

For other change-of-mind returns and partial product refunds, original shipping is not refunded unless applicable law requires it. We do not add a delivery charge to an order that originally qualified for free shipping because of a return or our non-fulfillment. See our Returns, Replacements and Refunds Policy.

For an approved change-of-mind return, you arrange and pay the return postage. We do not charge a restocking or return-processing fee.

For a confirmed incorrect or defective item, we pay any standard return postage we require and standard replacement delivery. We provide a prepaid return method or agree reimbursement before you pay. If a return is not required, we confirm this in writing.

Original delivery charges are addressed separately in our Returns, Replacements and Refunds Policy.

Email customer-service@lentonails.com to request the authorized return address, recipient details and instructions before sending goods. Our registered office and the sender address on your parcel are not product-return addresses unless we expressly confirm otherwise.

For a change-of-mind return, notify us within 14 calendar days after delivery and send the goods back within 14 calendar days after your cancellation notice. Your notice does not depend on our approval. If our return instructions are delayed, we will extend the return-posting deadline so that our delay does not disadvantage you. Keep proof of posting.

What if I selected the wrong size?

If you selected the wrong size, you can request a change-of-mind return by emailing customer-service@lentonails.com within 14 calendar days after delivery, then return the goods within 14 calendar days after your cancellation notice. You pay ordinary return postage. Reasonable inspection is allowed; wearing, applying adhesive or altering the product may reduce its refundable value where the law permits. We do not offer complimentary fit replacements. A wrong size sent by us or a confirmed defect is handled separately under our Returns, Replacements and Refunds Policy.

Email customer-service@lentonails.com with your order number and a clear statement that you wish to cancel or return the purchase within 14 calendar days after delivery. No reason is required for a change-of-mind cancellation. Return the goods within 14 calendar days after your notice; we provide the authorized return instructions. Our approval is not a condition of a valid cancellation notice.

Keep the goods and original product packaging in good condition where possible. Reasonable inspection is allowed. Do not wear, apply adhesive, file or alter the goods if you intend to return them. We do not impose a blanket no-return rule merely because product packaging has been opened. For an incorrect or defective item, contact us as soon as reasonably possible; the change-of-mind deadline does not restrict your statutory rights. See our Returns, Replacements and Refunds Policy.

Email customer-service@lentonails.com with your order number, a description of the problem and clear photographs where reasonably available. We review complete supporting information within 3 business days.

For a confirmed incorrect item, we pay the required standard return postage and standard replacement delivery. After proof that the carrier has accepted the authorized return, our supplier prepares and dispatches the correct replacement within 3–4 dispatch business days. If we waive the return, preparation starts when we confirm the replacement in writing. Standard replacement transit normally takes 7–15 business days after dispatch. If the correct product is unavailable, we refund the affected product and applicable refundable taxes instead.

For a confirmed serious defect that makes the product unusable, we refund the affected product and applicable refundable taxes without requiring a return, within 2 business days after approval. For other confirmed defects, shipping damage or missing items, we provide an appropriate replacement, refund or other remedy according to the circumstances and mandatory rights.

When an entire order is refunded because of our error or a confirmed defect, we also refund its original standard delivery charge. For partial product refunds, we refund any delivery charge required by applicable law. The 14-day change-of-mind deadline does not limit defect-related statutory rights. See our Returns, Replacements and Refunds Policy.

For ordinary returns, we normally inspect the goods within 3 support business days after receipt and initiate approved refunds within 2 support business days after approval, using the original payment method. For a cancellation refund, we issue it no later than 14 calendar days after receiving the returned goods or evidence that they were sent back, whichever is earlier. If we waive the return or offer to collect the goods, we issue the cancellation refund within 14 calendar days after your cancellation notice. Our internal review does not extend these deadlines.

For a confirmed serious defect that makes the product unusable, we issue the refund within 2 support business days after approval without requiring a return. Any shorter statutory deadline takes precedence. Your bank or payment provider may then take approximately 5–10 business days to post the refund. See our Returns, Replacements and Refunds Policy.

We do not offer direct change-of-mind exchanges for a different design. You may use the 14-day return process in our Returns, Replacements and Refunds Policy and place a separate order for your preferred design. Ordinary return postage is your responsibility. This does not affect remedies for a wrong item sent by us or a confirmed defect.

Email customer-service@lentonails.com with your order number if your order has not arrived by the end of the estimated delivery window. We investigate and explain the next steps.

If the order is confirmed lost or cannot be delivered, we offer a replacement with no additional standard shipping charge or a refund. A refund for an entire undelivered order includes all amounts paid, including original shipping and applicable refundable taxes. For partial non-delivery, we refund the affected products and applicable refundable taxes, plus any delivery charge refundable under applicable law. We do not add a delivery charge because our non-fulfillment reduces your order below the free-shipping threshold.

The return deadline measured from delivery does not apply to goods that were never delivered. We do not require indefinite waiting instead of a legally required remedy. See our Shipping and Delivery Policy.

We currently deliver to the United States and Canada, for addresses accepted at checkout. Available delivery services and charges are shown before payment. See our Shipping and Delivery Policy for details.

Orders are dispatched from China by our supplier. PASCALE TRADING LIMITED, trading as LENTO Nails, remains the seller and is responsible for your order, customer support and the applicable import duties, import taxes and routine customs-clearance charges described in our Shipping and Delivery Policy.

An incomplete or incorrect address may cause delays, failed delivery or return of the parcel. Email customer-service@lentonails.com as soon as you notice an error. A correction may not be possible once fulfillment has begun or the parcel has been handed to the carrier; wait for our confirmation.

If a parcel is returned because of an incorrect customer-supplied address, we explain the available options and any proposed reshipment charge before you decide. We do not charge an additional amount without your agreement. Costs caused by our own addressing error are our responsibility.

Orders are normally prepared and dispatched by our supplier within 3–4 dispatch business days after payment is confirmed. Standard transit normally takes 7–15 business days after dispatch, for an estimated total of about 10–19 business days.

These are estimates, not guaranteed arrival dates. Weather, customs processing, holidays and carrier disruption can affect delivery. Please see our Shipping and Delivery Policy for processing calendars and delivery arrangements.

Orders are dispatched from China by our supplier to the United States and Canada, to addresses accepted at checkout. PASCALE TRADING LIMITED remains responsible for your order and pays the applicable import duties, import taxes and routine customs-clearance charges; customers do not pay those import charges. Any applicable sales tax displayed at checkout is separate. See our Shipping and Delivery Policy.

How can I track my order?

We email available tracking details when your order is dispatched. Initial tracking events may take approximately 1–3 business days to appear. Use Track Your Order with the available details in your dispatch email, or email customer-service@lentonails.com for help.

Tracking can pause between carrier scans or during customs processing. Initial tracking events may take approximately 1–3 business days after dispatch.

If the estimated delivery window has passed or you are concerned, email customer-service@lentonails.com with your order number and tracking reference. We normally acknowledge enquiries within 2 support business days, check the carrier information and explain the next steps. We provide further updates as information becomes available. The initial response period is not a guarantee that a carrier investigation will be completed within that time.

Check with your household, building reception and nearby delivery area, then email customer-service@lentonails.com with your order number and tracking reference. A delivery scan alone does not automatically close your claim; we review the delivery evidence and the information you provide.

If the order is confirmed lost or cannot be delivered, we offer a replacement with no additional standard shipping charge or a refund. A refund for an entire undelivered order includes all amounts paid, including original shipping and applicable refundable taxes. For partial non-delivery, we refund the affected products and applicable refundable taxes, plus any delivery charge refundable under applicable law. We do not add a delivery charge because our non-fulfillment reduces your order below the free-shipping threshold. See our Shipping and Delivery Policy.

Standard shipping costs US$5.00 when your merchandise subtotal after discounts is below US$50.00. Standard shipping is free when that subtotal is US$50.00 or more. Shipping charges and taxes do not count toward the threshold.

For example, US$49.00 of products plus US$5.00 shipping does not qualify for free shipping. An order reduced by a discount from US$60.00 to US$48.00 also does not qualify. See our Shipping and Delivery Policy.

Colours may appear slightly different depending on lighting, screen settings and viewing angle. For hand-finished designs, small differences in pattern placement, decoration and surface details may also occur.

These normal variations do not exclude claims for actual defects, incorrect items or products that materially differ from their description. Email customer-service@lentonails.com if you believe there is a problem.

Check the specific product size chart first. If your measurement falls between two sizes, choosing the larger size is generally recommended. A slightly larger press-on nail can usually be adjusted carefully with a nail file, while a smaller size may not provide full coverage.

Check the fit before applying adhesive, wearing, filing or trimming. Reasonable inspection does not automatically remove your cancellation rights. Handling beyond what is necessary to establish the product's nature, characteristics and fit may lead to a lawful deduction for diminished value. We do not offer complimentary fit replacements. See our Returns, Replacements and Refunds Policy.

Measure the widest part of each natural nail in millimetres and compare your measurements with the size chart shown in the product images. Measure each finger separately, as nail widths can differ between hands. Follow any product-specific measuring instructions before ordering.

Yes. Each press-on nail set includes an application kit at no separate charge. Please refer to the individual product page for its contents and instructions.

Still have questions?

Still have questions?

Email customer-service@lentonails.com. We normally respond within 2 support business days.

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