Company Information

LENTO Nails is operated by PASCALE TRADING LIMITED, registered in England and Wales with company number 17472410. Registered office and business address: 504 West One Aspect 17 Cavendish Street, Sheffield, England, S3 7SS, United Kingdom.

Company Contact Information

Phone Number：+447520657196

Currently, we support Q&A via text message.

FQAS

Customer Support Hours & Contact

Customer service for LENTO Nails is handled by PASCALE TRADING LIMITED. For questions about your order, delivery, returns or our products, email customer-service@lentonails.com or use the contact form above.

Customer support hours: Monday to Friday, 9:00 a.m. to 10:00 p.m., UK local time (GMT or BST, as applicable), excluding bank holidays in England and Wales.

You can send us a message at any time. We normally respond within 2 support business days. This is our usual response time, not a guarantee that every enquiry will be fully resolved within that period. Please see our Contact Information for business-day definitions.

Customer support is available by email and our contact form. We do not currently offer telephone customer support.

To help us locate your order, please include your order number, the email address used at checkout and a brief description of the issue.

For delivery enquiries, include your tracking number if available. If you received an incorrect or damaged product, or believe there is a quality issue, describe the problem and provide clear photographs of the product and packaging where reasonably available.

Please do not send full payment-card numbers, passwords, identity documents or personal information unrelated to your enquiry.

For sizing questions, use the measurements and instructions in the product size chart. 

For a change-of-mind return, email customer-service@lentonails.com within 14 calendar days after delivery and return the goods within 14 calendar days after your cancellation notice. We provide the authorized return address and instructions. Your cancellation notice does not require our approval. Our registered office and parcel sender address are not product-return addresses unless expressly confirmed.

You pay ordinary return postage. Reasonable inspection is allowed; wearing, applying adhesive or altering goods may result in a lawful deduction for diminished value. We do not offer complimentary fit replacements. Wrong items and confirmed defects are handled separately, and their statutory remedies are not limited to the 14-day change-of-mind period.

For refundable delivery charges, replacements, return instructions and refund deadlines, read our Returns, Replacements and Refunds Policy. Mandatory consumer rights are preserved.