Refund policy

This policy applies to purchases made directly from LENTO Nails. Please contact us at lentonails@gmail.com before sending any item back. Returns sent without prior authorization might not be accepted.

1. Request Window

Return, exchange, damage, defect, missing-item and incorrect-item requests must be submitted within 7 days after confirmed delivery. Routine after-sales cases are normally closed 30 days after confirmed delivery. This does not limit unresolved non-delivery claims, confirmed product safety matters, recalls or rights that cannot be excluded under applicable law.

2. Outer Delivery Packaging and Product Hygiene Seal

Opening the outer shipping box or mailing bag does not affect your eligibility for support. Each press-on nail set is a personal-use product and is protected by its own product packaging or tamper-evident hygiene seal.

For change-of-mind returns, the product hygiene seal must remain intact and the item must be unused, unworn, unfiled, untrimmed, unaltered and returned with all included components. Once the product hygiene seal has been opened, we do not accept a standard return or cash refund for a change of mind, colour preference or ordinary sizing choice.

3. Standard Returns

To request a standard return, email us within 7 days of delivery with your order number and reason for the request. If approved, we will provide return instructions and the authorized return location.

• The press-on nail set must remain sealed, unused and unaltered.

• The complimentary application kit must be unused, sealed and returned with the order.

• For an approved size-related return where the product seal remains intact, LENTO Nails will provide or reimburse reasonable standard return shipping.

• For a change-of-mind return unrelated to size, the customer is responsible for return shipping unless we confirm otherwise.

4. Courtesy Fit Replacement

If you open the product packaging and discover that the selected size is not suitable, you may request a one-time Courtesy Fit Replacement within 7 days of delivery.

• One Courtesy Fit Replacement is available per order.

• The replacement must be the same design and nail shape; only the size may be changed.

• Before applying adhesive, dry-fit all ten nails. Nails that have been glued, worn, filed, trimmed, reshaped or otherwise altered are not eligible.

• Please provide your order number, a photo of the size label and clear photos showing the fit issue.

• For hygiene reasons, the opened set does not need to be returned. Please keep or dispose of it responsibly.

• LENTO Nails covers one standard replacement shipment. The replacement does not include another complimentary application kit.

• The Courtesy Fit Replacement is not a cash refund and a second complimentary size replacement is not available.

If the requested size is unavailable, we may offer a wait for restock, an equivalent design of the same value or store credit, subject to availability.

5. Damaged, Defective, Missing or Incorrect Items

Please contact us within 7 days of delivery and include your order number, a description of the issue and clear photographs of the item and relevant packaging. Opening the product packaging to inspect a damaged, defective, missing or incorrect item does not disqualify the claim.

After review, we may provide a replacement, exchange or refund. If a return is required, LENTO Nails will provide a prepaid return method or reimburse reasonable standard return shipping. We may resolve clearly documented low-value or damaged items without requiring them to be returned.

Damage caused after delivery by improper application, removal, filing, trimming, storage or other customer handling is not considered an original defect.

6. Complimentary Application Kit

Each order containing at least one press-on nail set includes one complimentary application kit, regardless of the number of nail sets ordered. Ordinary approved returns must include the unused and sealed kit. A Courtesy Fit Replacement does not include a second kit. Opening the kit does not prevent us from resolving a confirmed damaged, defective, missing or incorrect-item claim.

7. Cancellations

You may request cancellation within 24 hours after placing the order, provided the order has not entered processing, fulfillment or shipment. Cancellation cannot be guaranteed once processing has begun.

8. Refund Timing

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after we approve a refund without return. Please allow approximately 5–10 business days for your bank or payment provider to post the refund after it is issued.

9. Contact

Email: lentonails@gmail.com

Usual response time: within 2 business days.