Contact Information
Last updated: October 9, 2026

LENTO Nails is a brand owned and operated by PASCALE TRADING LIMITED, a company registered in England and Wales with company number 17472410.
PASCALE TRADING LIMITED is the seller of products purchased through this website and is responsible for orders, payments, customer service, returns and refunds under our store policies and applicable law.

Company: PASCALE TRADING LIMITED
Company number: 17472410
Registered in: England and Wales
Brand / trading name: LENTO Nails
Registered office: 504 West One Aspect 17 Cavendish Street, Sheffield, England, S3 7SS
Customer-service email: customer-service@lentonails.com                      Company Contact Information：+447520657196
Website: https://www.lentonails.com
Contact form: https://www.lentonails.com/pages/contact-us

1. Customer support

Customer service for LENTO Nails is managed by PASCALE TRADING LIMITED.

Customer support hours: Monday to Friday, 9:00 a.m. to 10:00 p.m., UK local time (GMT or BST, as applicable), excluding bank holidays in England and Wales. You may email us at any time. We normally respond within 2 support business days. This is our usual response time, not a guarantee that every enquiry will be fully resolved within that period.

For customer support, inspection and refund processing, a business day means Monday to Friday, excluding bank holidays in England and Wales. These periods are calculated using UK local time. Supplier preparation, dispatch and carrier transit follow the calendars described in our Shipping and Delivery Policy.

We provide customer service by email at customer-service@lentonails.com and through the website contact form. We do not currently offer telephone customer support.

2. Orders, delivery and returns

For an order enquiry, please provide your order number, the email address used at checkout and a short explanation of the issue. For an incorrect or damaged item, photographs of the product and packaging may help us investigate. Do not send full payment-card details, passwords, identity documents or unrelated personal information.

Orders are dispatched by our supplier to the United States and Canada. Shipping charges, delivery estimates and import-charge arrangements are explained in our Shipping and Delivery Policy. Return conditions and refund timing are explained in our Returns, Replacements and Refunds Policy. PASCALE TRADING LIMITED remains responsible for your order and customer support.

Submit a return request through our self-service returns option or email customer-service@lentonails.com. For an approved return, we provide the authorized return address, recipient details and instructions. Please wait for authorization before posting any goods. Our registered office and the sender address on a parcel are not authorized product-return addresses unless we expressly confirm otherwise.

Track your order: https://www.lentonails.com/apps/17TRACK

3. Privacy requests

For questions about personal information, or to request access, correction, deletion or an applicable advertising opt-out, email customer-service@lentonails.com with the subject “Privacy request”. We may request information reasonably necessary to verify and process your request. Please see our Privacy Policy for details.

4. Related policies

Privacy Policy
Shipping and Delivery Policy
Returns, Replacements and Refunds Policy
Terms of Service
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